Anyone that travels knows about delays, and I’ve experienced plenty of those. Delays due to weather, mechanical issues, air traffic control, delayed flight crews and many other things make travel the wonderfully glamorous experience it is. Of course, I say this a bit tongue-in-cheek as it’s still amazing to me that a few hundred dollars can get someone across the Atlantic in mere hours, when less than a century ago it took a week, at best. I saw a comedian, Louis C.K., do a bit on this called, “Everything’s Amazing and Nobody’s Happy.” Google it and see if you think he’s right.
I’m not going to dive into the many reasons why I think our culture has grown so impatient, but suffice it to say, it is. And if companies with an online presence are not