Probably the most referenced post on this blog to-date, Burdened by Borders, focused primarily on the challenges of international eCommerce within the EU. The borders in question, not necessarily tangible borders such as international customs and immigration checkpoints, but rather borders created by policy and politics, are what make eCommerce companies cringe when expanding into new markets. These borders are everywhere in our world, providing unique challenges that require flexible and innovative solutions. One innovator, PuntoMio, is helping Latin American consumers successfully navigate the borders that are present when dealing with US eCommerce vendors. They’ve been around since 2008 but with the recent flurry of vendor additions such as BrandsMart USA and new payment partners like Banamex, they’ve been making news. Continue reading
So a customer service rep is sitting at their desk, having a conversation with a client and for conveniences sake, they print out some client information in order to best help the customer. They do a fantastic job, the client is happy and all being well, they dispose of the print out in the waste bin by their desk. Companies typically don’t think about how much that last action is likely to cost them. Continue reading
Deutsche Card Services (a subsidiary of Deutsche Bank) just released their yearly report on eCommerce. Several interesting findings seem to indicate that there is huge potential upside for German eCommerce businesses, which is great news, but the upside may only exist due to a current geo-centric approach to eCommerce that has limited eCommerce growth potential in Germany to-date.
The report is compiled by analyzing 24 million anonymized transactions that are processed via the Deutsche Card Services platform. In other words, this report is based on real-life purchasing behavior and not on surveys. The report does have a certain marketing flavor, hinting at the benefits of a good payment processing partner, but overall does reveal some very interesting findings. Continue reading
A couple of weeks ago, the new PCI DSS 2.0 spec was released. Fortunately for those who have been through the painstaking process of gaining compliance, some of the more vague areas of the specification have been tightened up a bit, and some areas have been expanded to be more inclusive of new architectural approaches. What follows is a quick list of some of the more important changes (as I see them): Continue reading